Help for showrooms

How does muchroom.net work?
Muchroom.net is a virtual branch for an existing showroom or product designer. It about empowering them to grow their business online. We're a product discovery platform, so you can set up your own brand on our digital platform and showcase your products to a larger audience. You can also sell online to our customer base.

How much will it cost to feature your brand on muchroom.net?
For setting your brand on muchroom.net we have two packages:
o Starter membership for free. It includes the listing of up to 12 Product(s) and a basic CMS. A 9% commission is considered on every successful sale of a Product(s) through the platform.
o Regular Membership for 50 US$/month. It includes the listing of an unlimited number of Product(s); make discounts, access to professional sales reports and the featuring of 2 to 3 social media posts per month. A 7% commission is considered on every successful sale of a Product(s) through the platform.

Who can sell on muchroom.net?
We partner with design brands of all sizes, from independent product designers up to international showrooms and everyone in between. Your product can be stock items or made-to-order pieces. You must be able to deliver your products anywhere in Lebanon or consider our alternative solutions.

Can I sell anything I like on muchroom.net?
We are a product discovery platform specialized in interior products. For every product on muchroom.net, our team has done its research to ensure the originality of the design and satisfactory quality of materials and making. We assess your application to ensure your products are the right fit for our customer base, then once your brand is up and running we work with you to create and maintain a balanced range as you add new products and collections.

What happens when someone buys my product?
When an order is placed, you will be sent an email notification. You can then log in to view the details of the product sold, plus customer information for invoicing and shipping. For in-stock products, you must handle the shipping within 48 hours. For made-to-order products, the required processing timescales depend on the shipping times you have set.

Who will be responsible for shipping?
For large items that needs installation, you are responsible for shipping the products directly to your customer. For other items you can choose the MuchRoom shipping when you upload it to your profile. In this case, when an order is placed you will receive a notification to confirm the order. And we will handle the shipping using a delivery company.

Who will handle customer services?
Any enquiries are handled by our dedicated team, who are on hand to help from 9am to 5pm Monday to Friday. We also send customers regular email updates to keep them informed about their order from start to finish.

When and how will I get paid?
Twice a month we will notify you about the total amount of sales you have made, any refunds claimed and the Net Sales Proceeds that you are entitled to receive. The Net Sales Proceeds represent the Retail Price of all sales during the respective period (excluding any sale for which the refund period of 14 days has not expired). Please note we deduct our Sales Commission, the shipping fees (if available) and any refunds claimed within such period. So twice a month we will issue an invoice with the Net Sales Proceeds calculation and the Net Sales Proceeds will be transferred to you within the 5 days as of the issuance of the invoice.

How should I price my products?
All prices shown on muchroom.net are in USD and include VAT. We ask you to keep your prices consistent with other online and offline retail channels. You can easily set and update the prices of your products at any time by logging in to your account.

How do I get started?
Simply send us your details via the application form. We will review your application within 1 week and send you the terms of sales to sign it. One of our team members will assist you during a half an hour training session to better understand the platform.